Returns - Important Information
- If items are returned after 30 days from your receipt we will not be able to accept your return.
- Sales and/or promotional items.
- Items sent to an undeliverable or incorrect address that you provided.
- Certain products or instances are not eligible for returns. These include:
- Gift cards
- Customized and Game Used items
- Apparel items unless defective at which time the defective item will be replaced at no charge.
- Size issues that were not the result of factory error. Please use the size charts provided to assure proper fit.
- Items sent back to the manufacturer. Instead of our return address (See Shipping below).
- Any item not in its original condition, is damaged, worn or missing parts for reasons not due to our error.
- As with all company's photos the nature of photography may result in images that are slightly different from the actual product received. We do not refund in these instances.
- To provide you with the best service we process your orders the minute they are placed, therefore we cannot guarantee that changes can be made once your order has been submitted. Please Contact Us if you need to make changes. Customized items cannot be cancelled or modified once the order has been placed
- Please know that we are not responsible for the acceptance, safekeeping or return of any items that you ship to us in error, including items not purchased from our site. Should we receive and accept a Return In Error, we will require that you pay a reasonable Return Fee to cover the cost of processing and shipping the item back to you. Once received, we will use your last email address on file to contact you and hold the Return In Error not more than thirty days from its receipt. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Return In Error or donate it to a charity of our choice.
- We only replace items if they are defective or damaged. If you need to exchange an item for a similar item please Contact Us and we will promptly send you exchange information.
To return your product Contact Us to receive a Return Merchandise Authorization (RMA) and return information.
If you are shipping an item over $15, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.